Inter Excel previously collaborated with Malaysia Airports Consultancy Services on airport-related training and consultancy initiatives. This experience strengthened our understanding of airport operations, workforce development and aviation service standards.
Partnership signing with Malaysia Airports Consultancy Services
Selected Airport Consultancy & Training Experience
- Our previous airport-related experience includes involvement in training, operational development, airport service improvement and selected consultancy projects.
- Airport operations training
- Customer service training
- Workforce development
- Service quality improvement
- Train-the-trainer programmes
- Airport familiarisation
- Aviation safety awareness
- Operational procedures
- Professional communication
- Hospitality and passenger service
Other MACS Consultancy Offerings
| AIRPORT PLANNING & DESIGN • Architecture • Engineering & Airport Planning | PROJECT MANAGEMENT • Operational, readiness & airport transfer (“ORAT”) • Project management consultant of airports / aviation facilities | FACILITIES MANAGEMENT • Maintenance management • Computerized maintenance management system (CMMS) • Asset management |
| AIRPORT OPERATION & MAINTENANCE • Airports/aviation operations, maintenance and management | AIRPORT TRAINING & OTHER RELATED TRAINING • Airport / aviation related training • Project planning & management training | SUPPLY OF AIRPORT SPECIALIZED EQUIPMENT • Security screening systems • Airfield ground lighting systems • Other airport specialized systems i.e. BHS, PLB, TAM |
| RESEARCH SERVICES • Qualitative & Quantitative Research for airport and nonairport • Benchmarking Program (Airport Service Quality (ASQ), Airport Customer Satisfaction Performance Program, Airport Consumer Survey (ACSPP) | HALAL CERTIFICATION COMPLIANCE • Preliminary assessment / diagnosis • Documentation related preparation • Internal audit prior to JAKIM audit • Monitoring and recommendation | CONTINUOUS IMPROVEMENT & MANAGEMENT SYSTEM • Kaizen Management System (KMS) • Best Practice Initiatives • Integrated Management Systems i.e. ISO 9001, ISMS, EMS, etc. |
TRAINING PROGRAMMES
SELECTED AIRPORT TRAINING EXPERIENCE
Previous collaboration with Malaysia Airports Consultancy Services
Through its previous industry collaboration with Malaysia Airports Consultancy Services, Inter Excel gained experience in airport-related training across the following operational areas:
Airport Operation Training
Airport Technical Services Training
Airport Fire & Rescue Training (AFRS)
Aviation Security Training (AVSEC)
Ground Handling Services Training
This experience forms part of Inter Excel’s wider track record in aviation training, workforce development and industry collaboration.
MALAYSIA AIRPORTS TRAINING CENTRE
Training Programmes
Under the previous collaboration with Malaysia Airports Consultancy Services, selected programmes were conducted at Malaysia Airports Training Centre facilities in Penang and KLIA.
At the time of the collaboration, the training centres held relevant aviation industry certifications and recognitions.
International Civil Aviation Organization (ICAO)
Airport Council International (ACI)
Civil Aviation Authority of Malaysia (CAAM)
ISO 9001:2000 Certification
